Policies

PAYMENT
Flea Market Rx™ accepts PayPal, Visa, MasterCard, American Express, and all debit cards with Visa or MasterCard logos. Payment is due in full at time of order.

If you are a wholesale customer, click here for wholesale account specific payment policies.

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CANCELLATION POLICY
Order cancellations will be honored within 24 hours of order placement, as long as item has not shipped. Our apologies, but cancellation requests after the 24 hour grace period, or if item has shipped, cannot be honored.

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SHIPPING COSTS & CARRIERS
All Flea Market Rx orders are shipped via USPS First Class, USPS Priority Mail, or Fed Ex Ground depending on the size and weight of the order. At checkout you will have your choice of carrier and may select whichever option suits you best for both price and delivery timeframe.

Flea Market Rx does not upcharge shipping rates - all rates are calculated in real time by USPS and Federal Express based on the size of the box, weight of your order and the destination address.

When you use our shipping cost calculator to select your carrier of choice, you will see that in some cases the cost per carrier will be about the same. However, on larger items where dimensional weight is applied by the carrier, the prices may be vastly different (i.e. heavier larger items are very expensive to ship via USPS Priority Mail so the Fed Ex Ground price will be much better). If you have any questions about the estimated shipping charges returned in your cart, please email us - we are happy to help and in some cases can reduce the shipping charges for you.

LEAD TIME & DELIVERY
Please note all our products are custom made upon order. Please allow 2 weeks from time of order to shipping. Once your order ships, your order status will be updated and you will receive a shipment notification email with your tracking number. If there is an unforeseen delay in the shipment of your order, we will contact you immediately.

If at any time you have any questions regarding your shipment, please do not hesitate to contact us.

Wholesale customers click here for wholesale account specific lead time & delivery information.

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INTERNATIONAL SHIPPING
Flea Market Rx is pleased to ship internationally! International shipments generally take between 6-10 days in transit after they leave our studio. We are pleased to offer you a choice between carriers and rates - you may select either USPS International Priority Mail or Fed Ex Economy International at checkout. Our standard shipping & returns policies apply to international orders.

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RETURNS & EXCHANGES
Our apologies, but Flea Market Rx cannot accept returns for refund or exchange as all products are custom made to order. We take pride and effort in describing our items in great detail and providing multiple pictures of each product. Please be sure to read the item description and view all pictures before ordering.

Please do not hesitate to contact us if you would like any additional information on any of our products - we are happy to answer any questions you have and supply any additional information, specifications or pictures you may want.

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DAMAGES & LOSSES
On the rare instance that your order arrives damaged or your shipment has been lost, please notify us immediately. For damaged shipments, we will email you back requesting pictures of damaged box and/or item so we can determine the cause of the damage and send a replacement order or refund. For lost shipments, we will happily send out a replacement order to you!

***FOR DAMAGED SHIPMENTS, DO NOT THROW AWAY THE BOX***
Without the box, we can't make a proper claim with the shipping carrier or refund you! Keep the box and take some snaps if you ever receive a damaged item:)

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Still have questions or just want to chat??? Please feel free to contact us anytime!

Enjoy & all my best,

Hilary Nagler
Owner/Designer/Maker
Flea Market Rx
hello (at) fleamarketrx (dot) com
http://www (dot) fleamarketrx (dot) com